Return & Refund Policy
Last updated: 2026
We want you to love what you buy from GTTG. If something is not right, we will make it right within our 30-day return window.
Return window
You have 30 days from the delivery date to request a return. Requests after 30 days cannot be accepted.
Items eligible for return
Items must be:
- Unused, unworn, and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or confirmation email)
Items NOT eligible for return
For hygiene, safety, and vendor policy reasons, we cannot accept returns of:
- Beauty and personal care products once opened or used (unopened, sealed items are returnable)
- Press-on nails and nail kits once opened
- Intimate apparel and swimwear for hygiene reasons
- Perishable items and food
- Sale / Final Sale items (clearly marked at checkout)
- Gift cards
- Custom or made-to-order items
- Digital downloads once accessed
How to start a return
- Email support@gotothegood.store within 30 days of delivery with your order number, item(s) to return, and reason
- We will email you a Return Authorization (RMA) and return shipping instructions within 2 business days
- Pack the item securely in original packaging with the RMA slip
- Ship to the return address we provide (varies by item)
- Once received and inspected (typically 3 business days), your refund is processed
Important: do NOT ship items back without contacting us first. Unauthorized returns may not be refunded or may be delayed.
Return shipping costs
| Reason for return | Who pays return shipping |
|---|---|
| Defective, damaged, or wrong item | GTTG pays (prepaid label sent) |
| Change of mind, does not fit, no longer wanted | Customer pays |
| Item under $50 damaged/defective on arrival | No return required – photo evidence, refund/replace issued |
Refunds
- Refunds are issued to your original payment method (card, PayPal, etc.)
- Processing time: 5-10 business days after we receive and approve the return
- Original shipping fees are non-refundable, except in cases of defective/wrong items
- If a refund is not received within 15 business days after our approval, check with your bank first, then email us
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original for a refund and place a new order for the desired item. This ensures the fastest turnaround.
Damaged or defective on arrival (DOA)
Contact us within 7 days of delivery with:
- Order number
- Clear photos of the damaged/defective item
- Photos of the packaging (if visible damage)
For items under $50, we typically issue a full refund or replacement without requiring physical return. For items $50+, we may request return with a prepaid label.
Order cancellations
Orders can be cancelled for a full refund within 2 hours of placement. After that, orders may have entered processing at our fulfillment partners and cannot be cancelled.
Lost packages
If your tracking shows delivered but you did not receive the package, please wait 24 hours (carriers sometimes scan early), check with neighbors and your local post office, then contact us within 15 days of the delivery date. We will file a carrier claim and either replace or refund.
Refused shipments
If you refuse a shipment or the carrier returns it as undeliverable, you will be refunded the item price minus original shipping cost and a $5 processing fee.
Restocking fee
No restocking fee for standard items returned in original condition. Oversized items (over 20 lbs or dimensions over 30 inches) may have a 15% restocking fee, clearly disclosed at checkout.
Contact us
Email: support@gotothegood.store
Phone: +1 (325) 242-9306
Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time
Business address: 1942 Broadway St, STE 314C, Boulder, CO 80302, United States