Shipping Policy
Last updated: 2026
Countries we ship to
We currently ship to the United States only, including all 50 states, Alaska, Hawaii, Puerto Rico, and US military APO/FPO addresses. International shipping to Canada, UK, and Australia is planned – subscribe to our newsletter to hear first.
Order processing time
Orders are processed Monday through Friday, excluding US federal holidays. Standard processing time is 1-3 business days after payment confirmation. Orders placed after 2:00 PM Mountain Time or on weekends are processed the next business day.
Shipping methods and delivery times
Total delivery time = processing time + shipping time. All estimates are business days (Monday – Friday).
| Method | Cost | Delivery time |
|---|---|---|
| Standard – US warehouse | FREE over $50, else $4.99 | 3 – 7 business days |
| Standard – Supplier direct (labeled on product) | FREE over $50, else $6.99 | 10 – 20 business days |
| Expedited | $14.99 | 2 – 4 business days |
Supplier-direct items (transparency notice)
Some products are shipped straight from our vetted overseas fulfillment partners and take longer. These items are clearly labeled with a “Ships from partner (10-20 days)” badge on the product page and cart. If shipping speed is important, look for items marked “US Warehouse”.
Free shipping
Free Standard shipping applies to US orders over $50 (after discounts, before tax). Free shipping does not apply to Expedited service.
Order tracking
You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking number within 24 hours of shipment. Track anytime at our Track Order page.
Some supplier-direct shipments may take up to 5 business days for the tracking number to become active in carrier systems. This is normal.
Carriers
We ship via USPS, UPS, FedEx, and DHL. The carrier is selected based on package weight, destination, and speed.
Delivery delays
Occasional delays can occur due to weather, holidays, carrier congestion, or supplier fulfillment issues. If your tracking has not updated in 5 business days for US warehouse or 10 business days for supplier-direct, please contact support@gotothegood.store and we will investigate.
Missing or lost packages
If your tracking shows “delivered” but you did not receive the package, please wait 24 hours (carriers sometimes scan early), check with neighbors and your local post office, then contact us within 15 days of the delivery date. We will file a carrier claim and either replace or refund your order.
Wrong or incomplete address
Please double-check your shipping address at checkout. Orders shipped to a wrong or incomplete address provided by the customer are the customer responsibility. If the package is returned to us, we can reship at your cost or refund the order minus shipping and a $5 processing fee.
Damaged or defective on arrival
Contact us within 7 days of delivery with photos of the damage or defect. For items under $50, we typically issue a replacement or refund without requiring return. See our Return & Refund Policy for details.
Customs and duties
Not applicable – we ship domestic US only. All prices displayed in USD.
Contact
Email: support@gotothegood.store
Phone: +1 (325) 242-9306
Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time
Business address: 1942 Broadway St, STE 314C, Boulder, CO 80302, United States